Tarion - 2013 Builder of the Year


Dave MacDonald and Mark Klemencic of Klemencic Homes withThe Honourable Tracey MacCharles, Minister of Consumer Services.


Trenton’s Klemencic Homes Receives Tarion Award of Excellence for Outstanding Customer Service

(Toronto, ON, April 23, 2013) – Tarion Warranty Corporation announced today the recipients of the 2013 Tarion Awards of Excellence, the only awards in Ontario that recognize new home builders based solely on their customer service delivery.

“Happy, satisfied homeowners are the best indicator of good customer service. Tarion Award of Excellence winners are decided by homeowner feedback and recognize builders who go the extra mile to put their purchasers first,”said Howard Bogach, Tarion President and CEO. “We congratulate the winners and all finalists for being leaders in customer service excellence.”

“Our buyers are not just customers, they’re our neighbours. Providing open communication and top notch customer service has always been our priority,” said Mark Klemencic from Klemencic Homes. “To receive this award based on feedback from our buyers is truly an honour.”

The awards are based on the results of a comprehensive survey sent to more than 40,000 Ontario homeowners who took possession of a new home between October 1, 2011 and September 30, 2012. More than 6,800 survey responses were received, representing 17 per cent of consumers who bought a new home in Ontario during that time. The results were tabulated by Crunch Research in partnership with Harris Decima.

Survey questions covered every stage of the homeowner-builder relationship beginning with the signing of the agreement of purchase and sale, through construction, pre-delivery inspection, and after-sales service.

The Honourable Tracy MacCharles, Minister of Consumer Services was on hand at the award presentations to celebrate the outstanding accomplishments in customer service. “I am pleased to recognize home builders who provide exceptional service to their buyers,” said Minister MacCharles. “I offer my congratulations to the 2013 Tarion Awards of Excellence recipients for so capably representing Ontario’s building industry.”

About Tarion

Tarion Warranty Corporation is a private corporation established in 1976 to serve as the regulator of the new home building industry in Ontario. In this role, Tarion licenses all new home and condominium builders pursuant to provincial legislation. This statute requires new home builders to provide purchasers with warranty coverage that is guaranteed by Tarion. Tarion also establishes minimum time standards for after-sales service and adjudicates issues between homeowners and builders. As of the end of 2012, more than 381,000 homes in Ontario were protected under warranty.



From left to right: Branko Pockaj (service), Nathan Lewis (Trenton site supervisor), Andy Klemencic, C.A. (owner and business manager), Mark Klemencic, P.Eng. (owner and construction manager), Dave MacDonald (Belleville project superintendent), John Barry (Remax sales agent)